TY - JOUR
T1 - A Cultural Competence Organizational Review for Community Health Services
T2 - Insights From a Participatory Approach
AU - Truong, Mandy
AU - Gibbs, Lisa
AU - Pradel, Veronika
AU - Morris, Michal
AU - Gwatirisa, Pauline
AU - Tadic, Maryanne
AU - de Silva, Andrea
AU - Hall, Martin
AU - Young, Dana
AU - Riggs, Elisha
AU - Calache, Hanny
AU - Gussy, Mark
AU - Watt, Richard
AU - Gondal, Iqbal
AU - Waters, Elizabeth
N1 - Publisher Copyright:
© 2017, Society for Public Health Education.
PY - 2017/5/1
Y1 - 2017/5/1
N2 - Cultural competence is an important aspect of health service access and delivery in health promotion and community health. Although a number of frameworks and tools are available to assist health service organizations improve their services to diverse communities, there are few published studies describing organizational cultural competence assessments and the extent to which these tools facilitate cultural competence. This article addresses this gap by describing the development of a cultural competence assessment, intervention, and evaluation tool called the Cultural Competence Organizational Review (CORe) and its implementation in three community sector organizations. Baseline and follow-up staff surveys and document audits were conducted at each participating organization. Process data and organizational documentation were used to evaluate and monitor the experience of CORe within the organizations. Results at follow-up indicated an overall positive trend in organizational cultural competence at each organization in terms of both policy and practice. Organizations that are able to embed actions to improve organizational cultural competence within broader organizational plans increase the likelihood of sustainable changes to policies, procedures, and practice within the organization. The benefits and lessons learned from the implementation of CORe are discussed.
AB - Cultural competence is an important aspect of health service access and delivery in health promotion and community health. Although a number of frameworks and tools are available to assist health service organizations improve their services to diverse communities, there are few published studies describing organizational cultural competence assessments and the extent to which these tools facilitate cultural competence. This article addresses this gap by describing the development of a cultural competence assessment, intervention, and evaluation tool called the Cultural Competence Organizational Review (CORe) and its implementation in three community sector organizations. Baseline and follow-up staff surveys and document audits were conducted at each participating organization. Process data and organizational documentation were used to evaluate and monitor the experience of CORe within the organizations. Results at follow-up indicated an overall positive trend in organizational cultural competence at each organization in terms of both policy and practice. Organizations that are able to embed actions to improve organizational cultural competence within broader organizational plans increase the likelihood of sustainable changes to policies, procedures, and practice within the organization. The benefits and lessons learned from the implementation of CORe are discussed.
KW - access to health care
KW - community organization
KW - cultural competence
KW - program planning and evaluation
UR - http://www.scopus.com/inward/record.url?scp=85018787514&partnerID=8YFLogxK
U2 - 10.1177/1524839916689546
DO - 10.1177/1524839916689546
M3 - Article
C2 - 28135852
AN - SCOPUS:85018787514
VL - 18
SP - 466
EP - 475
JO - Health Promotion Practice
JF - Health Promotion Practice
SN - 1524-8399
IS - 3
ER -