A digital turn for urban management?: Residents' perception and utilisation of the digital property address system in Accra, Ghana

Stephen Leonard Mensah; Louis Kusi Frimpong; Seth Asare Okyere; Stephen Kofi Diko; Seth Barnie Enning; Matthew Abunyewah; Joshua Mawutor Attigah

doi:10.1016/j.ugj.2023.02.005

A digital turn for urban management? Residents' perception and utilisation of the digital property address system in Accra, Ghana

Stephen Leonard Mensah, Louis Kusi Frimpong, Seth Asare Okyere, Stephen Kofi Diko, Seth Barnie Enning, Matthew Abunyewah, Joshua Mawutor Attigah

The Australasian Centre for Resilience Implementation for Sustainable Communities

Research output: Contribution to journal › Article › peer-review

1 Citation (Scopus)

74 Downloads (Pure)

Abstract

Rapid urbanisation and its associated challenges in Global South countries have necessitated the use of digital technologies in urban management. Key to their successful utilisation for urban management is residents' perceptions and utilisation of these technologies. Yet, little attention has been given to this area of research. Using data gathered from a cross-sectional survey in three suburban communities, the study examined residents' perceptions and utilisation of the digital property address system (DPAS) in Accra, Ghana. The findings revealed that residents understand the benefits of the DPAS. However, residents’ perceived benefits, usage and challenges varied by socio-demographic groups. More importantly, the findings revealed that the use of the DPAS is beset with operational difficulties and non-use by government agencies. To ensure that digital technologies such as the DPAS provide opportunities for sustainable, inclusive, and resilient development trajectories in Ghana and Africa, it is imperative that residents' use and challenges of such technologies inform improvements in their design and implementation.

Original language	English
Pages (from-to)	157-167
Number of pages	11
Journal	Urban Governance
Volume	3
Issue number	2
DOIs	https://doi.org/10.1016/j.ugj.2023.02.005
Publication status	Published - Jun 2023

Bibliographical note

Funding Information:
The authors would like to thank Elijah Korku Amedo, Esther Ama Etoe, Frank Nyarko and Richard Mensah for assisting with the data collection for this study.

Publisher Copyright:
© 2023 The Author(s)

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10.1016/j.ugj.2023.02.005

86653344-oaFinal published version, 1.54 MBLicence: CC BY-NC-ND

Cite this

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abstract = "Rapid urbanisation and its associated challenges in Global South countries have necessitated the use of digital technologies in urban management. Key to their successful utilisation for urban management is residents' perceptions and utilisation of these technologies. Yet, little attention has been given to this area of research. Using data gathered from a cross-sectional survey in three suburban communities, the study examined residents' perceptions and utilisation of the digital property address system (DPAS) in Accra, Ghana. The findings revealed that residents understand the benefits of the DPAS. However, residents{\textquoteright} perceived benefits, usage and challenges varied by socio-demographic groups. More importantly, the findings revealed that the use of the DPAS is beset with operational difficulties and non-use by government agencies. To ensure that digital technologies such as the DPAS provide opportunities for sustainable, inclusive, and resilient development trajectories in Ghana and Africa, it is imperative that residents' use and challenges of such technologies inform improvements in their design and implementation.",

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