Abstract
The paper argues that implementing a knowledge management (KM) strategy during the implementation of Business Process Re-engineering (BPR) would improve, in terms of effectiveness, efficiency, speed, and accuracy, the phases of the BPR. A specific BPR process from the literature was chosen. The paper provides a strategy on how KM, in particular tacit knowledge management, can be introduced during the execution of the first three phases of the identified BPR process. The paper identifies for each of these phases the type and kind of knowledge sources, what knowledge should be captured? What knowledge should be nurtured and retained? In addition, the paper addresses tacit knowledge transformation among the phases as a result of the capture and nurture of such knowledge among the members of the team involved in the BPR process.
Original language | English |
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Title of host publication | Proceedings of the 12th European Conference on Knowledge Management |
Editors | Franz Lehner, Klaus Bredi |
Place of Publication | Reading, United Kingdom |
Publisher | Academic Publishing |
Pages | 267-274 |
Number of pages | 8 |
ISBN (Print) | 9781-1-908272-10-2 |
Publication status | Published - 2011 |
Event | European Conference on Knowledge Management (EKM 2011 12th) - Passau, Germany, Passau, Germany Duration: 1 Sept 2011 → 1 Sept 2011 Conference number: 2011 (12th) |
Conference
Conference | European Conference on Knowledge Management (EKM 2011 12th) |
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Abbreviated title | EKM |
Country/Territory | Germany |
City | Passau |
Period | 1/09/11 → 1/09/11 |