A KM Strategy for Improving the BPR Process

Jamal El-Den, Zhou Xin

    Research output: Chapter in Book/Report/Conference proceedingConference Paper published in Proceedings

    Abstract

    The paper argues that implementing a knowledge management (KM) strategy during the implementation of Business Process Re-engineering (BPR) would improve, in terms of effectiveness, efficiency, speed, and accuracy, the phases of the BPR. A specific BPR process from the literature was chosen. The paper provides a strategy on how KM, in particular tacit knowledge management, can be introduced during the execution of the first three phases of the identified BPR process. The paper identifies for each of these phases the type and kind of knowledge sources, what knowledge should be captured? What knowledge should be nurtured and retained? In addition, the paper addresses tacit knowledge transformation among the phases as a result of the capture and nurture of such knowledge among the members of the team involved in the BPR process.
    Original languageEnglish
    Title of host publicationProceedings of the 12th European Conference on Knowledge Management
    EditorsFranz Lehner, Klaus Bredi
    Place of PublicationReading, United Kingdom
    PublisherAcademic Publishing
    Pages267-274
    Number of pages8
    ISBN (Print)9781-1-908272-10-2
    Publication statusPublished - 2011
    EventEuropean Conference on Knowledge Management (EKM 2011 12th) - Passau, Germany, Passau, Germany
    Duration: 1 Sep 20111 Sep 2011
    Conference number: 2011 (12th)

    Conference

    ConferenceEuropean Conference on Knowledge Management (EKM 2011 12th)
    Abbreviated titleEKM
    CountryGermany
    CityPassau
    Period1/09/111/09/11

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    Cite this

    El-Den, J., & Xin, Z. (2011). A KM Strategy for Improving the BPR Process. In F. Lehner, & K. Bredi (Eds.), Proceedings of the 12th European Conference on Knowledge Management (pp. 267-274). Reading, United Kingdom: Academic Publishing.