A Systematic Literature Review: Information Accuracy Practices in Tourism

Sivakumar Pertheban, Ganthan Narayana Samy, Bharanidharan Shanmugam

    Research output: Contribution to journalArticlepeer-review


    This paper seeks to identify the practices of information accuracy in the tourism information environment by adapting the Systematic Literature Review (SLR) method. The SLR method consists of review planning, performing review, analysis and result reporting steps. Based on the SLR method, we had reviewed 133 journals that were published between 1989 and April 2017, the period of the review on the information accuracy practices. The identified 133 journals had provided study details on the information accuracy practices in the tourism environment. In this paper, the opportunities and challenges in dealing with tourism information have been explained as well. The SLR findings had revealed that the existing research on information accuracy in the tourism context was not sufficiently practiced by the tourism information providers and that there was still room for improvement. The existing information accuracy practices in tourism covers a minimal number of topics and very few closely related studies were available for this review. The SLR findings were twofold. On the one hand, tourism information providers should embrace the many opportunities that tourism information can offer to improve information accuracy practices. On the other hand, it also consciously evaluates the consequences of tourism information and the effects of inaccurate information accessed the tourism stakeholders.

    Original languageEnglish
    Pages (from-to)1-30
    Number of pages30
    JournalJournal of Quality Assurance in Hospitality and Tourism
    Issue number1
    Publication statusPublished - 2 Jan 2020


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