Consumer attitudes toward facial recognition payment: An examination of antecedents and outcomes

Van Thac Dang, Ninh Nguyen, Hoang Viet Nguyen, Hoang Nguyen, Le Van Huy, Viet Thao Tran, Tran Hung Nguyen

Research output: Contribution to journalArticlepeer-review

Abstract

Purpose: Facial recognition payment (FRP) has been recently introduced as a new cashless payment method in retail store context. Anchored on information systems and consumer theories, this research aims to investigate the key antecedents and outcomes of consumer attitudes toward this innovative payment method. 

Design/methodology/approach: This research used a survey method to obtain data from 795 consumers at retail stores in China. The data were then analyzed by different statistical methods, including descriptive statistics, reliability analysis and structural equation modeling. 

Findings: Results show that perceived usefulness, perceived ease of use and perceived innovativeness positively affect consumer attitudes toward FRP, while perceived risk negatively impacts such attitudes. In addition, consumer attitudes enhance store satisfaction, and hedonic shopping value plays a mediating role in this relationship. Practical implications: This study encourages retailers to adopt FRP that can enhance consumer hedonic shopping value and satisfaction. 

Originality/value: This study contributes to the literature by explaining both the antecedents and the outcomes of consumer attitudes toward FRP in retail context. The study also provides fresh insights into how such attitudes can improve consumers' shopping values and satisfaction in an emerging market.

Original languageEnglish
Pages (from-to)511-535
Number of pages25
JournalInternational Journal of Bank Marketing
Volume40
Issue number3
Early online dateDec 2021
DOIs
Publication statusE-pub ahead of print - Dec 2021

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