Determinants of tourist satisfaction with national park guides and facilities in the Galápagos

Kerstin Zander, Angelica Saeteros, Daniel Orellana, Maria Veronica Toral-Granda, Agathe Wegner, Arturo Izurietah, Stephen Garnett

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    Abstract

    Galápagos National Park is iconic for its biodiversity, its role in evolutionary science and as a tourist destination. Over 200,000 tourists visit per year, leading to tension between development and environmental protection. One way to alleviate tourist pressure is to increase visitor understanding for conservation through environmental education, delivered through national park guides and interpretation centres. This study investigated tourist satisfaction with official national park guides and park facilities. A latent class model of nearly 9000 tourists indicated that older women on cruise tours who had planned their trips well in advance were most satisfied with both. Younger men on short, spontaneous land-based visits were more likely not to be satisfied. However, while creating tourist products to satisfy young men could provide short-term economic benefits, such strategies could have long-term disadvantages if they threaten the Galápagos wildlife that gives the islands a competitive advantage over other sites.
    Original languageEnglish
    Pages (from-to)60-82
    Number of pages23
    JournalInternational Journal of Tourism Sciences
    Volume16
    Issue number1-2
    DOIs
    Publication statusPublished - 2016

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    Zander, Kerstin ; Saeteros, Angelica ; Orellana, Daniel ; Toral-Granda, Maria Veronica ; Wegner, Agathe ; Izurietah, Arturo ; Garnett, Stephen. / Determinants of tourist satisfaction with national park guides and facilities in the Galápagos. In: International Journal of Tourism Sciences. 2016 ; Vol. 16, No. 1-2. pp. 60-82.
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    title = "Determinants of tourist satisfaction with national park guides and facilities in the Gal{\'a}pagos",
    abstract = "Gal{\'a}pagos National Park is iconic for its biodiversity, its role in evolutionary science and as a tourist destination. Over 200,000 tourists visit per year, leading to tension between development and environmental protection. One way to alleviate tourist pressure is to increase visitor understanding for conservation through environmental education, delivered through national park guides and interpretation centres. This study investigated tourist satisfaction with official national park guides and park facilities. A latent class model of nearly 9000 tourists indicated that older women on cruise tours who had planned their trips well in advance were most satisfied with both. Younger men on short, spontaneous land-based visits were more likely not to be satisfied. However, while creating tourist products to satisfy young men could provide short-term economic benefits, such strategies could have long-term disadvantages if they threaten the Gal{\'a}pagos wildlife that gives the islands a competitive advantage over other sites.",
    author = "Kerstin Zander and Angelica Saeteros and Daniel Orellana and Toral-Granda, {Maria Veronica} and Agathe Wegner and Arturo Izurietah and Stephen Garnett",
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    Determinants of tourist satisfaction with national park guides and facilities in the Galápagos. / Zander, Kerstin; Saeteros, Angelica; Orellana, Daniel; Toral-Granda, Maria Veronica; Wegner, Agathe; Izurietah, Arturo; Garnett, Stephen.

    In: International Journal of Tourism Sciences, Vol. 16, No. 1-2, 2016, p. 60-82.

    Research output: Contribution to journalArticleResearchpeer-review

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    T1 - Determinants of tourist satisfaction with national park guides and facilities in the Galápagos

    AU - Zander, Kerstin

    AU - Saeteros, Angelica

    AU - Orellana, Daniel

    AU - Toral-Granda, Maria Veronica

    AU - Wegner, Agathe

    AU - Izurietah, Arturo

    AU - Garnett, Stephen

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    AB - Galápagos National Park is iconic for its biodiversity, its role in evolutionary science and as a tourist destination. Over 200,000 tourists visit per year, leading to tension between development and environmental protection. One way to alleviate tourist pressure is to increase visitor understanding for conservation through environmental education, delivered through national park guides and interpretation centres. This study investigated tourist satisfaction with official national park guides and park facilities. A latent class model of nearly 9000 tourists indicated that older women on cruise tours who had planned their trips well in advance were most satisfied with both. Younger men on short, spontaneous land-based visits were more likely not to be satisfied. However, while creating tourist products to satisfy young men could provide short-term economic benefits, such strategies could have long-term disadvantages if they threaten the Galápagos wildlife that gives the islands a competitive advantage over other sites.

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