Abstract
| Original language | English |
|---|---|
| Title of host publication | 2010 Annual Meeting and Conference Asian Academic Accounting Association (AAAA) Conference Proceedings |
| Pages | 1-23 |
| Number of pages | 23 |
| Publication status | Published - 28 Nov 2010 |
| Externally published | Yes |
| Event | 2010 Annual Meeting and Conference Asian Academic Accounting Association - Bangkok, Thailand Duration: 28 Nov 2010 → 1 Dec 2010 http://foura.org/index.php/conferences |
Conference
| Conference | 2010 Annual Meeting and Conference Asian Academic Accounting Association |
|---|---|
| Abbreviated title | 2010 AAAA |
| Country | Thailand |
| City | Bangkok |
| Period | 28/11/10 → 1/12/10 |
| Internet address |
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Employee Firm-Specific Knowledge and the Acquisition of a High Performance Work System Organization. / Razi, Nazila.
2010 Annual Meeting and Conference Asian Academic Accounting Association (AAAA) Conference Proceedings. 2010. p. 1-23.Research output: Chapter in Book/Report/Conference proceeding › Conference Paper published in Proceedings › Research › peer-review
TY - GEN
T1 - Employee Firm-Specific Knowledge and the Acquisition of a High Performance Work System Organization
AU - Razi, Nazila
PY - 2010/11/28
Y1 - 2010/11/28
N2 - This study investigates the changes in the human capital elements of a highperformance work system, namely Firm-Specific Knowledge (FSK), and customer relations of arecently acquired Australian telecommunication company characterized as having a HighPerforming Work System (HPWS) environment. The qualitative research was conductedthrough semi-structured interviews with the top and middle management team of the companysupported by a quantitative online employee survey (including interview participants). From the findings it is evident that the existence of a HPWS environment in the organization helped the employees to develop and build on firm-specific human capital with knowledge of firm'sproducts, customers and work processes enabling them to gain more individual efficiency. FSK was identified as the most significant contributing factor towards improved customer relations and high performance of the organization in both pre and post takeover. The takeover seems to have had no negative impact on employee FSK. It seems that employee knowledge of products, customers and work processes have improved and they have further built on their FSK after theacquisition.
AB - This study investigates the changes in the human capital elements of a highperformance work system, namely Firm-Specific Knowledge (FSK), and customer relations of arecently acquired Australian telecommunication company characterized as having a HighPerforming Work System (HPWS) environment. The qualitative research was conductedthrough semi-structured interviews with the top and middle management team of the companysupported by a quantitative online employee survey (including interview participants). From the findings it is evident that the existence of a HPWS environment in the organization helped the employees to develop and build on firm-specific human capital with knowledge of firm'sproducts, customers and work processes enabling them to gain more individual efficiency. FSK was identified as the most significant contributing factor towards improved customer relations and high performance of the organization in both pre and post takeover. The takeover seems to have had no negative impact on employee FSK. It seems that employee knowledge of products, customers and work processes have improved and they have further built on their FSK after theacquisition.
UR - http://foura.org/index.php/conferences
M3 - Conference Paper published in Proceedings
SP - 1
EP - 23
BT - 2010 Annual Meeting and Conference Asian Academic Accounting Association (AAAA) Conference Proceedings
ER -