GenAI-powered Social Bots for Crisis Communication: A Systematic Literature Review

Jonas Rieskamp, Milad Mirbabaie, Kerstin Zander

    Research output: Chapter in Book/Report/Conference proceedingConference Paper published in Proceedingspeer-review

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    Abstract

    Climate change causes ever more natural hazards. In such crisis situations, individuals seek for information about the situations constantly. Due to its ever-growing relevancy in the everyday life, social media are increasingly used to seek and discuss crisis-related information. Social media platforms offer the possibility to deploy social bots (i.e., automated user accounts) that are partly credited to be used for malicious purposes but also considered useful by emergency management agencies (EMAs) to disseminate situational updates and information. Many tasks for which EMAs employ social bots rely on the publication of information in textual form. Recent advancements of generative artificial intelligence (GenAI) offer means to generate texts, images, and videos automatically. Therefore, we explore how social bots can benefit from GenAI in crisis communication. To this end, we conduct a systematic literature review and offer a research agenda to guide future endeavours.

    Original languageEnglish
    Title of host publicationInternational Conference on Information Systems, ICIS 2023
    Subtitle of host publication"Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies"
    PublisherAssociation for Information Systems
    Pages1-20
    Number of pages20
    ISBN (Electronic)9781713893622
    Publication statusPublished - 12 Feb 2023
    Event44th International Conference on Information Systems: Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies, ICIS 2023 - Hyderibad, India
    Duration: 10 Dec 202313 Dec 2023

    Publication series

    NameInternational Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies"

    Conference

    Conference44th International Conference on Information Systems: Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies, ICIS 2023
    Country/TerritoryIndia
    CityHyderibad
    Period10/12/2313/12/23

    Bibliographical note

    Publisher Copyright:
    Copyright © 2023 Jonas Rieskamp, Milad Mirbabaie, Kerstin Zander.

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