GenAI-powered Social Bots for Crisis Communication: A Systematic Literature Review

Jonas Rieskamp; Milad Mirbabaie; Kerstin Zander

GenAI-powered Social Bots for Crisis Communication: A Systematic Literature Review

Jonas Rieskamp, Milad Mirbabaie, Kerstin Zander

Northern Institute

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper published in Proceedings › peer-review

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Abstract

Climate change causes ever more natural hazards. In such crisis situations, individuals seek for information about the situations constantly. Due to its ever-growing relevancy in the everyday life, social media are increasingly used to seek and discuss crisis-related information. Social media platforms offer the possibility to deploy social bots (i.e., automated user accounts) that are partly credited to be used for malicious purposes but also considered useful by emergency management agencies (EMAs) to disseminate situational updates and information. Many tasks for which EMAs employ social bots rely on the publication of information in textual form. Recent advancements of generative artificial intelligence (GenAI) offer means to generate texts, images, and videos automatically. Therefore, we explore how social bots can benefit from GenAI in crisis communication. To this end, we conduct a systematic literature review and offer a research agenda to guide future endeavours.

Original language	English
Title of host publication	International Conference on Information Systems, ICIS 2023
Subtitle of host publication	"Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies"
Publisher	Association for Information Systems
Pages	1-20
Number of pages	20
ISBN (Electronic)	9781713893622
Publication status	Published - 12 Feb 2023
Event	44th International Conference on Information Systems: Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies, ICIS 2023 - Hyderibad, India Duration: 10 Dec 2023 → 13 Dec 2023

Publication series

Name	International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies"

Conference

Conference	44th International Conference on Information Systems: Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies, ICIS 2023
Country/Territory	India
City	Hyderibad
Period	10/12/23 → 13/12/23

Bibliographical note

Publisher Copyright:
Copyright © 2023 Jonas Rieskamp, Milad Mirbabaie, Kerstin Zander.

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Cite this

Rieskamp, J., Mirbabaie, M., & Zander, K. (2023). GenAI-powered Social Bots for Crisis Communication: A Systematic Literature Review. In International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies" (pp. 1-20). (International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies"). Association for Information Systems.

Rieskamp, Jonas ; Mirbabaie, Milad ; Zander, Kerstin. / GenAI-powered Social Bots for Crisis Communication : A Systematic Literature Review. International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies". Association for Information Systems, 2023. pp. 1-20 (International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies").

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abstract = "Climate change causes ever more natural hazards. In such crisis situations, individuals seek for information about the situations constantly. Due to its ever-growing relevancy in the everyday life, social media are increasingly used to seek and discuss crisis-related information. Social media platforms offer the possibility to deploy social bots (i.e., automated user accounts) that are partly credited to be used for malicious purposes but also considered useful by emergency management agencies (EMAs) to disseminate situational updates and information. Many tasks for which EMAs employ social bots rely on the publication of information in textual form. Recent advancements of generative artificial intelligence (GenAI) offer means to generate texts, images, and videos automatically. Therefore, we explore how social bots can benefit from GenAI in crisis communication. To this end, we conduct a systematic literature review and offer a research agenda to guide future endeavours.",

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Rieskamp, J, Mirbabaie, M & Zander, K 2023, GenAI-powered Social Bots for Crisis Communication: A Systematic Literature Review. in International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies". International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies", Association for Information Systems, pp. 1-20, 44th International Conference on Information Systems: Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies, ICIS 2023, Hyderibad, India, 10/12/23.

GenAI-powered Social Bots for Crisis Communication: A Systematic Literature Review. / Rieskamp, Jonas; Mirbabaie, Milad; Zander, Kerstin.
International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies". Association for Information Systems, 2023. p. 1-20 (International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies").

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper published in Proceedings › peer-review

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AB - Climate change causes ever more natural hazards. In such crisis situations, individuals seek for information about the situations constantly. Due to its ever-growing relevancy in the everyday life, social media are increasingly used to seek and discuss crisis-related information. Social media platforms offer the possibility to deploy social bots (i.e., automated user accounts) that are partly credited to be used for malicious purposes but also considered useful by emergency management agencies (EMAs) to disseminate situational updates and information. Many tasks for which EMAs employ social bots rely on the publication of information in textual form. Recent advancements of generative artificial intelligence (GenAI) offer means to generate texts, images, and videos automatically. Therefore, we explore how social bots can benefit from GenAI in crisis communication. To this end, we conduct a systematic literature review and offer a research agenda to guide future endeavours.

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Rieskamp J, Mirbabaie M, Zander K. GenAI-powered Social Bots for Crisis Communication: A Systematic Literature Review. In International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies". Association for Information Systems. 2023. p. 1-20. (International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies").

GenAI-powered Social Bots for Crisis Communication: A Systematic Literature Review

Abstract

Publication series

Conference

Bibliographical note

UN SDGs

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Cite this