GenAI-powered Social Bots for Crisis Communication: A Systematic Literature Review

Jonas Rieskamp; Milad Mirbabaie; Kerstin Zander

GenAI-powered Social Bots for Crisis Communication: A Systematic Literature Review

Jonas Rieskamp, Milad Mirbabaie, Kerstin Zander

Northern Institute

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper published in Proceedings › peer-review

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Abstract

Climate change causes ever more natural hazards. In such crisis situations, individuals seek for information about the situations constantly. Due to its ever-growing relevancy in the everyday life, social media are increasingly used to seek and discuss crisis-related information. Social media platforms offer the possibility to deploy social bots (i.e., automated user accounts) that are partly credited to be used for malicious purposes but also considered useful by emergency management agencies (EMAs) to disseminate situational updates and information. Many tasks for which EMAs employ social bots rely on the publication of information in textual form. Recent advancements of generative artificial intelligence (GenAI) offer means to generate texts, images, and videos automatically. Therefore, we explore how social bots can benefit from GenAI in crisis communication. To this end, we conduct a systematic literature review and offer a research agenda to guide future endeavours.

Original language	English
Title of host publication	Association for Information Systems AIS Electronic Library (AISeL) AIS Electronic Library (AISeL)
Subtitle of host publication	ACIS 2023 Proceedings
Place of Publication	Wellington
Pages	1-20
Number of pages	20
Volume	65
Publication status	Published - 2023
Event	34th Australasian Conference on Information Systems, ACIS 2023 - Wellington, New Zealand Duration: 5 Dec 2023 → 8 Dec 2023

Conference

Conference	34th Australasian Conference on Information Systems, ACIS 2023
Country/Territory	New Zealand
City	Wellington
Period	5/12/23 → 8/12/23

Bibliographical note

Publisher Copyright:
Copyright © 2023 Jonas Rieskamp, Milad Mirbabaie, Kerstin Zander.

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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GenAI-powered Social Bots for Crisis Communication_ A SystematicFinal published version, 595 KBLicence: CC BY-NC

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title = "GenAI-powered Social Bots for Crisis Communication: A Systematic Literature Review",

abstract = "Climate change causes ever more natural hazards. In such crisis situations, individuals seek for information about the situations constantly. Due to its ever-growing relevancy in the everyday life, social media are increasingly used to seek and discuss crisis-related information. Social media platforms offer the possibility to deploy social bots (i.e., automated user accounts) that are partly credited to be used for malicious purposes but also considered useful by emergency management agencies (EMAs) to disseminate situational updates and information. Many tasks for which EMAs employ social bots rely on the publication of information in textual form. Recent advancements of generative artificial intelligence (GenAI) offer means to generate texts, images, and videos automatically. Therefore, we explore how social bots can benefit from GenAI in crisis communication. To this end, we conduct a systematic literature review and offer a research agenda to guide future endeavours.",

keywords = "crisis communication, generative artificial intelligence, social bots, social media",

author = "Jonas Rieskamp and Milad Mirbabaie and Kerstin Zander",

note = "Publisher Copyright: Copyright {\textcopyright} 2023 Jonas Rieskamp, Milad Mirbabaie, Kerstin Zander.; 34th Australasian Conference on Information Systems, ACIS 2023 ; Conference date: 05-12-2023 Through 08-12-2023",

year = "2023",

language = "English",

volume = "65",

pages = "1--20",

booktitle = "Association for Information Systems AIS Electronic Library (AISeL) AIS Electronic Library (AISeL)",

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Rieskamp, J, Mirbabaie, M & Zander, K 2023, GenAI-powered Social Bots for Crisis Communication: A Systematic Literature Review. in Association for Information Systems AIS Electronic Library (AISeL) AIS Electronic Library (AISeL) : ACIS 2023 Proceedings . vol. 65, Wellington, pp. 1-20, 34th Australasian Conference on Information Systems, ACIS 2023, Wellington, New Zealand, 5/12/23.

GenAI-powered Social Bots for Crisis Communication: A Systematic Literature Review. / Rieskamp, Jonas; Mirbabaie, Milad; Zander, Kerstin.
Association for Information Systems AIS Electronic Library (AISeL) AIS Electronic Library (AISeL) : ACIS 2023 Proceedings . Vol. 65 Wellington, 2023. p. 1-20.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper published in Proceedings › peer-review

TY - GEN

T1 - GenAI-powered Social Bots for Crisis Communication

T2 - 34th Australasian Conference on Information Systems, ACIS 2023

AU - Rieskamp, Jonas

AU - Mirbabaie, Milad

AU - Zander, Kerstin

PY - 2023

Y1 - 2023

N2 - Climate change causes ever more natural hazards. In such crisis situations, individuals seek for information about the situations constantly. Due to its ever-growing relevancy in the everyday life, social media are increasingly used to seek and discuss crisis-related information. Social media platforms offer the possibility to deploy social bots (i.e., automated user accounts) that are partly credited to be used for malicious purposes but also considered useful by emergency management agencies (EMAs) to disseminate situational updates and information. Many tasks for which EMAs employ social bots rely on the publication of information in textual form. Recent advancements of generative artificial intelligence (GenAI) offer means to generate texts, images, and videos automatically. Therefore, we explore how social bots can benefit from GenAI in crisis communication. To this end, we conduct a systematic literature review and offer a research agenda to guide future endeavours.

AB - Climate change causes ever more natural hazards. In such crisis situations, individuals seek for information about the situations constantly. Due to its ever-growing relevancy in the everyday life, social media are increasingly used to seek and discuss crisis-related information. Social media platforms offer the possibility to deploy social bots (i.e., automated user accounts) that are partly credited to be used for malicious purposes but also considered useful by emergency management agencies (EMAs) to disseminate situational updates and information. Many tasks for which EMAs employ social bots rely on the publication of information in textual form. Recent advancements of generative artificial intelligence (GenAI) offer means to generate texts, images, and videos automatically. Therefore, we explore how social bots can benefit from GenAI in crisis communication. To this end, we conduct a systematic literature review and offer a research agenda to guide future endeavours.

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KW - generative artificial intelligence

KW - social bots

KW - social media

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M3 - Conference Paper published in Proceedings

AN - SCOPUS:85200125413

VL - 65

SP - 1

EP - 20

BT - Association for Information Systems AIS Electronic Library (AISeL) AIS Electronic Library (AISeL)

CY - Wellington

Y2 - 5 December 2023 through 8 December 2023

ER -

GenAI-powered Social Bots for Crisis Communication: A Systematic Literature Review

Abstract

Conference

Bibliographical note

UN SDGs

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