TY - JOUR
T1 - How can frontline managers’ creativity in the hospitality industry be enhanced?
T2 - Evidence from an emerging country
AU - Dang, Van Thac
AU - Lisovich, Mai Nguyen
AU - Vo-Thanh, Tan
AU - Wang, Jianming
AU - Nguyen, Ninh
N1 - Funding Information:
We would like to confirm the following research funding in our paper: Major Project of The National Social Science Fund of China 20ZDA087 .
Publisher Copyright:
© 2021 The Authors
Copyright:
Copyright 2021 Elsevier B.V., All rights reserved.
PY - 2021/9
Y1 - 2021/9
N2 - On the basis of social cognitive theory, social interaction theory, and cognitive flexibility theory, this study investigates the relationship between workplace learning and frontline managers' creativity in the hospitality industry, with the mediating roles of knowledge sharing and cognitive flexibility. This study uses structural equation modeling to test hypotheses using a three-wave time-lagged sample data of 307 frontline managers in the hospitality industry in Vietnam. Results show that workplace learning is positively related to frontline managers' creativity. Furthermore, knowledge sharing has a positive mediating effect in the relationship between workplace learning and frontline managers' creativity. In addition, cognitive flexibility positively mediates the relationship between workplace learning and frontline managers' creativity. Cognitive flexibility also positively mediates the relationship between knowledge sharing and frontline managers' creativity. These findings provide implications for both academics and practitioners in the hospitality industry regarding enhancing frontline managers’ creativity through workplace learning, knowledge sharing, and cognitive flexibility.
AB - On the basis of social cognitive theory, social interaction theory, and cognitive flexibility theory, this study investigates the relationship between workplace learning and frontline managers' creativity in the hospitality industry, with the mediating roles of knowledge sharing and cognitive flexibility. This study uses structural equation modeling to test hypotheses using a three-wave time-lagged sample data of 307 frontline managers in the hospitality industry in Vietnam. Results show that workplace learning is positively related to frontline managers' creativity. Furthermore, knowledge sharing has a positive mediating effect in the relationship between workplace learning and frontline managers' creativity. In addition, cognitive flexibility positively mediates the relationship between workplace learning and frontline managers' creativity. Cognitive flexibility also positively mediates the relationship between knowledge sharing and frontline managers' creativity. These findings provide implications for both academics and practitioners in the hospitality industry regarding enhancing frontline managers’ creativity through workplace learning, knowledge sharing, and cognitive flexibility.
KW - Cognitive flexibility
KW - Creativity
KW - Hotel
KW - Knowledge sharing
KW - Workplace learning
UR - http://www.scopus.com/inward/record.url?scp=85113575225&partnerID=8YFLogxK
U2 - 10.1016/j.jhtm.2021.08.018
DO - 10.1016/j.jhtm.2021.08.018
M3 - Article
AN - SCOPUS:85113575225
VL - 48
SP - 593
EP - 603
JO - Journal of Hospitality and Tourism Management
JF - Journal of Hospitality and Tourism Management
SN - 1320-5161
ER -