Human Capital and Performance Management in High Performing Service Industry

A Case of the Impact of an Acquisition

Nazila Razi, Elizabeth More

Research output: Contribution to journal › Article › Research › peer-review

Abstract

This study examines the impact of a change (namely an acquisition) on the effectiveness of human capital of a High Performance Work System (HPWS) practices in a service setting. It specifically investigates human capital dimensions such as employee incentives, skills, participation, firm-specific knowledge and customer relations performance. This paper builds upon, and goes beyond previous research studies by analysing the impact of acquisition on the association among the variables of an existing model. Results show that acquisition has had no negative impact on the effectiveness of the various components of HPWS practices, such as firm specific knowledge of the employees, customer relations, and overall performance of the organization.
Original languageEnglish
Pages (from-to)15-43
Number of pages29
JournalJournal of Accounting, Business and Management
Volume19
Issue number2
Publication statusPublished - Oct 2012
Externally publishedYes

Fingerprint

Service industries
Performance management
Human capital management
Customer relations
Employees
Human capital
Systems practice
High performance work systems
Participation
Incentives

Cite this

Razi, Nazila ; More, Elizabeth . / Human Capital and Performance Management in High Performing Service Industry : A Case of the Impact of an Acquisition. In: Journal of Accounting, Business and Management. 2012 ; Vol. 19, No. 2. pp. 15-43.
@article{7db7c557de3d4638a444ab442b54966f,
title = "Human Capital and Performance Management in High Performing Service Industry: A Case of the Impact of an Acquisition",
abstract = "This study examines the impact of a change (namely an acquisition) on the effectiveness of human capital of a High Performance Work System (HPWS) practices in a service setting. It specifically investigates human capital dimensions such as employee incentives, skills, participation, firm-specific knowledge and customer relations performance. This paper builds upon, and goes beyond previous research studies by analysing the impact of acquisition on the association among the variables of an existing model. Results show that acquisition has had no negative impact on the effectiveness of the various components of HPWS practices, such as firm specific knowledge of the employees, customer relations, and overall performance of the organization.",
author = "Nazila Razi and Elizabeth More",
year = "2012",
month = "10",
language = "English",
volume = "19",
pages = "15--43",
journal = "Journal of Accounting, Business and Management",
issn = "0216-423X",
number = "2",

}

Razi, N & More, E 2012, 'Human Capital and Performance Management in High Performing Service Industry: A Case of the Impact of an Acquisition', Journal of Accounting, Business and Management, vol. 19, no. 2, pp. 15-43.

Human Capital and Performance Management in High Performing Service Industry : A Case of the Impact of an Acquisition. / Razi, Nazila; More, Elizabeth .

In: Journal of Accounting, Business and Management, Vol. 19, No. 2, 10.2012, p. 15-43.

Research output: Contribution to journal › Article › Research › peer-review

TY - JOUR

T1 - Human Capital and Performance Management in High Performing Service Industry

T2 - A Case of the Impact of an Acquisition

AU - Razi, Nazila

AU - More, Elizabeth

PY - 2012/10

Y1 - 2012/10

N2 - This study examines the impact of a change (namely an acquisition) on the effectiveness of human capital of a High Performance Work System (HPWS) practices in a service setting. It specifically investigates human capital dimensions such as employee incentives, skills, participation, firm-specific knowledge and customer relations performance. This paper builds upon, and goes beyond previous research studies by analysing the impact of acquisition on the association among the variables of an existing model. Results show that acquisition has had no negative impact on the effectiveness of the various components of HPWS practices, such as firm specific knowledge of the employees, customer relations, and overall performance of the organization.

AB - This study examines the impact of a change (namely an acquisition) on the effectiveness of human capital of a High Performance Work System (HPWS) practices in a service setting. It specifically investigates human capital dimensions such as employee incentives, skills, participation, firm-specific knowledge and customer relations performance. This paper builds upon, and goes beyond previous research studies by analysing the impact of acquisition on the association among the variables of an existing model. Results show that acquisition has had no negative impact on the effectiveness of the various components of HPWS practices, such as firm specific knowledge of the employees, customer relations, and overall performance of the organization.

M3 - Article

VL - 19

SP - 15

EP - 43

JO - Journal of Accounting, Business and Management

JF - Journal of Accounting, Business and Management

SN - 0216-423X

IS - 2

ER -

Razi N, More E. Human Capital and Performance Management in High Performing Service Industry: A Case of the Impact of an Acquisition. Journal of Accounting, Business and Management. 2012 Oct;19(2):15-43.

Access to Document