Industrial Mapping of Tourism Information Technologies

Pascal Tremblay, Pauline Sheldon

Research output: Chapter in Book/Report/Conference proceedingConference Paper published in Proceedingspeer-review


The impact of rapidly developing communication and information technologies (CITs) has been increasingly recognized in tourism and retailing circles and has led to alarming statements concerning the future of tourism [19]. But there have been few attempts to systematically predict the evolution of tourism marketing and production systems or even to model possible tourism futures. This is surely largely explained by the breadth and depth of the methodological challenges involved and the inextricable nature of tourism as an object of study. This paper explores first the methodological reasons behind the overwhelming difficulties associated with prophesying the future of tourism, emphasizing the relationships between technological considerations and other socio-economic variables shaping the tourism phenomenon. After examining the potential roles played by diverse stakeholders affecting the tourism system, the paper focuses on the specific role of CITs in shaping the production, distribution and consumption of tourism. The paper then explores a recently developed categorization of CITs and uses it to differentiate between types of technological innovations and ultimately distinguish between evolving techno-industrial domains on the basis of the most likely evolutionary drivers. The paper then suggests a primary mapping of various technological developments (CIT-related) identified as critical in the tourism literature and speculates about the main factors driving the changes in tourism technological and industrial organization.
Original languageEnglish
Title of host publicationInformation and Communication Technologies in Tourism 2000
Subtitle of host publicationProceedings of the International Conference in Barcelona, Spain, 2000
EditorsDaniel R. Fesenmaier, Stefan Klein, Dimitrios Buhalis
Place of PublicationVienna
Number of pages14
Publication statusPublished - 2000


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