Maintaining Industry Leadership in Tourist Guiding

The Case of North Australia's Savannah Guides

Romy Greiner, Agathe Wegner

    Research output: Chapter in Book/Report/Conference proceedingConference Paper published in ProceedingsResearchpeer-review

    Abstract

    This paper reports on research conducted of a segment of tourist guides operating in north Australia. In their pursuit of delivering high quality tourist experiences in a remote and professionally isolated setting, they have associated themselves with Savannah Guides Limited (SGL). SGL is a professional association of tour guides operating in North Australia’s tropical savannahs in an area re-known as remaining wilderness with many cultural assets. SGL seeks to set and maintain high standards in relation to interpretation and public education, training and guiding, and natural and cultural resource management. This paper investigates what guides are looking for in their professional association and whether their aspirations are being met. A survey was conducted of current and former SGL members to test whether the industry leadership model indeed works for members. Likert-type scales were factor analysed to detect patterns in members’ values, expectations of and satisfaction with SGL. Reasons for individuals joining SGL were the strong professional branding, working with like-minded people, and a sense of wanting to protect and care for the area. Member expectations were largely fulfilled and benefits were seen to manifest in tourist business and satisfaction, revealing SGL as a well-functioning and highly self-regulated organisation with strong leadership and a recognisable brand. The paper uses the Learning Organisation framework to discuss the challenges of ensuring the continued success of a tourist guiding brand focussed not only on education and skills. Furthermore, it draws on the importance of SGL’s philosophy and focus on teaching and preserving. 
    Original languageEnglish
    Title of host publicationProceeding 3rd Regional Conference of Tourism Research
    Subtitle of host publicationInnovation & Optimisation of Tourism Research
    EditorsKu Azam Tuan Lonik
    Place of PublicationMalaysia
    PublisherSustainable Tourism Research Cluster (STRC)
    Pages439-445
    Number of pages7
    ISBN (Print)978-967-394-178-0
    Publication statusPublished - 2013
    Event3rd Regional Conference of Tourism Research: Innovation & Optimisation of Tourism Research - Langkawi, Malaysia
    Duration: 29 Oct 201331 Oct 2013

    Conference

    Conference3rd Regional Conference of Tourism Research: Innovation & Optimisation of Tourism Research
    Period29/10/1331/10/13

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    tourist
    leadership
    industry
    professional association
    public education
    assets
    Teaching
    management
    resources
    Values
    education
    experience

    Cite this

    Greiner, R., & Wegner, A. (2013). Maintaining Industry Leadership in Tourist Guiding: The Case of North Australia's Savannah Guides. In K. A. T. Lonik (Ed.), Proceeding 3rd Regional Conference of Tourism Research: Innovation & Optimisation of Tourism Research (pp. 439-445). Malaysia: Sustainable Tourism Research Cluster (STRC).
    Greiner, Romy ; Wegner, Agathe. / Maintaining Industry Leadership in Tourist Guiding : The Case of North Australia's Savannah Guides. Proceeding 3rd Regional Conference of Tourism Research: Innovation & Optimisation of Tourism Research. editor / Ku Azam Tuan Lonik. Malaysia : Sustainable Tourism Research Cluster (STRC), 2013. pp. 439-445
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    title = "Maintaining Industry Leadership in Tourist Guiding: The Case of North Australia's Savannah Guides",
    abstract = "This paper reports on research conducted of a segment of tourist guides operating in north Australia. In their pursuit of delivering high quality tourist experiences in a remote and professionally isolated setting, they have associated themselves with Savannah Guides Limited (SGL). SGL is a professional association of tour guides operating in North Australia’s tropical savannahs in an area re-known as remaining wilderness with many cultural assets. SGL seeks to set and maintain high standards in relation to interpretation and public education, training and guiding, and natural and cultural resource management. This paper investigates what guides are looking for in their professional association and whether their aspirations are being met. A survey was conducted of current and former SGL members to test whether the industry leadership model indeed works for members. Likert-type scales were factor analysed to detect patterns in members’ values, expectations of and satisfaction with SGL. Reasons for individuals joining SGL were the strong professional branding, working with like-minded people, and a sense of wanting to protect and care for the area. Member expectations were largely fulfilled and benefits were seen to manifest in tourist business and satisfaction, revealing SGL as a well-functioning and highly self-regulated organisation with strong leadership and a recognisable brand. The paper uses the Learning Organisation framework to discuss the challenges of ensuring the continued success of a tourist guiding brand focussed not only on education and skills. Furthermore, it draws on the importance of SGL’s philosophy and focus on teaching and preserving. ",
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    Greiner, R & Wegner, A 2013, Maintaining Industry Leadership in Tourist Guiding: The Case of North Australia's Savannah Guides. in KAT Lonik (ed.), Proceeding 3rd Regional Conference of Tourism Research: Innovation & Optimisation of Tourism Research. Sustainable Tourism Research Cluster (STRC), Malaysia, pp. 439-445, 3rd Regional Conference of Tourism Research: Innovation & Optimisation of Tourism Research, 29/10/13.

    Maintaining Industry Leadership in Tourist Guiding : The Case of North Australia's Savannah Guides. / Greiner, Romy; Wegner, Agathe.

    Proceeding 3rd Regional Conference of Tourism Research: Innovation & Optimisation of Tourism Research. ed. / Ku Azam Tuan Lonik. Malaysia : Sustainable Tourism Research Cluster (STRC), 2013. p. 439-445.

    Research output: Chapter in Book/Report/Conference proceedingConference Paper published in ProceedingsResearchpeer-review

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    Greiner R, Wegner A. Maintaining Industry Leadership in Tourist Guiding: The Case of North Australia's Savannah Guides. In Lonik KAT, editor, Proceeding 3rd Regional Conference of Tourism Research: Innovation & Optimisation of Tourism Research. Malaysia: Sustainable Tourism Research Cluster (STRC). 2013. p. 439-445