Managing human capital in a privately owned public hotel chain

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This study analyses human capital (HC) management practices in a small privately owned public hotel group, in the context of intellectual capital. Previous studies have highlighted how firms measure and report HC; however, few studies have examined the HC management practices of firms. This study analyses these practices using multiple data methods-namely, observation, interaction with staff, examination of internal financial and management reports, and semi-structured case study interviews-on a continuous basis over a 1-year period. The results of this study indicate that, through HC management practices, this group of hotels engaged in value extraction rather than value creation as a way of maximizing the value of the firm. The study identifies several possible reasons for this and presents a number of ways of encouraging value creation.

Original languageEnglish
Pages (from-to)586-601
Number of pages16
JournalInternational Journal of Hospitality Management
Issue number4
Publication statusPublished - Dec 2006
Externally publishedYes


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