Methods for delivering complex social services

exploring adaptive management and regulation in the Australian National Disability Insurance Scheme

Gemma Carey, Mark Matthews

Research output: Contribution to journalArticleResearchpeer-review

Abstract

In the wake of new public management, and with the emergence of new public governance, a number of challenges remain unsolved in the field of public service governance and management. In this paper, we use the example of the Australian National Disability Insurance Scheme to show how we might deal with the design and implementation of a public service reform within the context of new public governance. We argue that governments need to develop greater openness to risk and policy experimentation during implementation. We therefore propose an adaptive system architecture that could support such risk taking.
Original languageEnglish
Pages (from-to)194-211
Number of pages18
JournalPublic Management Review
Volume19
Issue number2
Early online date2016
DOIs
Publication statusPublished - 2017
Externally publishedYes

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Insurance
Adaptive systems
Public governance
Public services
Social services
Disability insurance
Adaptive management
Government
Risk taking
New public management
Experimentation
System architecture
Openness
Governance

Cite this

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Methods for delivering complex social services : exploring adaptive management and regulation in the Australian National Disability Insurance Scheme. / Carey, Gemma; Matthews, Mark.

In: Public Management Review, Vol. 19, No. 2, 2017, p. 194-211.

Research output: Contribution to journalArticleResearchpeer-review

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