Patients' satisfaction with mental health nursing interventions in the management of anxiety: Results of a questionnaire study

S Webster, S Gallaher, Violeta Lopez, Peter Brown, J Evans

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    Objective: Patients’ satisfaction is a significant indicator of the quality of care provided in a health setting. The purpose of this study was to identify aspects of mental health nursing care that are most likely to influence satisfaction with patients who are experiencing anxiety in two private mental health care setting.

    Method: Study design: A survey of a sample of patients in two private mental health hospitals in Sydney, Australia where patients were asked to evaluate their overall experience of this episode of care and to complete the Patients’ Satisfaction Questionnaire on specific aspects of their care for anxiety. Two hundred (200) Questionnaires were left with the participants to be completed at discharge, and there were 189 (94%) questionnaires returned.

    Results: One hundred and eighty nine patients (189) completed the survey. Representing 94% of respondents they indicated that they were satisfied with the mental health nurses intervention for their anxiety. There were no significant differences found between genders, age groups, marital status, number of admissions and duration of hospitalisations. A multiple linear regression indicated that the major determinants of patient satisfaction were emotional support and respect for patient preferences. The results of satisfaction scores demonstrated evidence of construct validity of total scale with total mean rating of all domain 3.70 (SD=0.67) and Reliability coefficients for the total scale were .93, however, meanrating for the 5 domains was 3.69 (SD = 0.66).

    Conclusions: The finding of this preliminary patients’ satisfaction study suggests that mental health nurses withappropriate education and supervision can provide an effective therapeutic approach to patients who are experiencinganxiety in these two private mental health settings.
    Original languageEnglish
    Pages (from-to)52-62
    Number of pages11
    JournalJournal of Nursing Education and Practice
    Issue number2
    Publication statusPublished - 1 May 2012


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