@inproceedings{4a61f9fd25f9482ea25e56a7e3e3251a,
title = "Peer-to-peer in the workplace: A view from the road peer-to-peer in the workplace: A view from the road",
abstract = "This paper contributes to the growing literature on peer-to-peer (P2P) applications through an ethnographic study of auto-rickshaw drivers in Bengaluru, India. We describe how the adoption of a P2P application, Ola, which connects passengers to rickshaws, changes drivers work practices. Ola is part of the 'peer services' phenomenon which enable new types of ad-hoc trade in labour, skills and goods. Auto-rickshaw drivers present an interesting case because prior to Ola few had used Smartphones or the Internet. Furthermore, as financially vulnerable workers in the informal sector, concerns about driver welfare become prominent. Whilst technologies may promise to improve livelihoods, they do not necessarily deliver [57]. We describe how Ola does little to change the uncertainty which characterizes an auto drivers' day. This leads us to consider how a more equitable and inclusive system might be designed.",
keywords = "Auto-rickshaws, Ethnography, P2p technology, Peer economy, Peer services, Ridesharing, ictd, Workplace studies",
author = "Ahmed, {Syed Ishtiaque} and Anupama Dhareshwar and Bidwell, {Nicola J.} and Baneen Karachiwala and Himanshu Zade and Cedrick, {Tandong N.} and Muralid-Har, {Srihari H.} and Jacki O'Neill",
year = "2016",
month = may,
day = "7",
doi = "10.1145/2858036.2858393",
language = "English",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery",
pages = "5063--5075",
booktitle = "CHI 2016 - Proceedings, 34th Annual CHI Conference on Human Factors in Computing Systems",
address = "United States",
note = "34th Annual Conference on Human Factors in Computing Systems, CHI 2016 ; Conference date: 07-05-2016 Through 12-05-2016",
}
