Predicting intention to quit in the call centre industry: does the retail model fit?

M Zhong, D MELLOR, Kathleen Moore, L Firth

    Research output: Contribution to journalArticle

    Original languageEnglish
    Pages (from-to)231-243
    Number of pages13
    JournalJournal of Managerial Psychology
    Volume21
    Issue number3
    Publication statusPublished - 2006

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