Predicting intention to quit in the call centre industry: does the retail model fit?

M Zhong, D MELLOR, Kathleen Moore, L Firth

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	231-243
Number of pages	13
Journal	Journal of Managerial Psychology
Volume	21
Issue number	3
Publication status	Published - 2006

Cite this

@article{2cd294e456c54617932a2c634ab99396,

title = "Predicting intention to quit in the call centre industry: does the retail model fit?",

author = "M Zhong and D MELLOR and Kathleen Moore and L Firth",

year = "2006",

language = "English",

volume = "21",

pages = "231--243",

journal = "Journal of Managerial Psychology",

issn = "0268-3946",

publisher = "Emerald Group Publishing Limited",

number = "3",

}