Proposed customer's sensitive information privacy model for financial institution

Sundresan Perumal, Raamesh Aramugam, Ganthan Narayana Samy, Karthiggaibalan Krishnasamy, Bharanidharan Shanmugam

    Research output: Chapter in Book/Report/Conference proceedingConference Paper published in Proceedingspeer-review

    Abstract

    Over the years, the financial institution has struggled in Identifying method or an approach in protecting privacy issue when it comes to customer sensitive information. Financial institution process massive amounts of customer information that are utilized by their employee for daily banking transaction process in order to support their organization services. By giving the privileged access to the customer sensitive information employees may cause privacy breaches, which lead to serious damages to their company reputation. However, there is still a lack of research pertaining to protecting the privacy of sensitive's customer information because most of the financial institution hesitate to reveal their internal information's due to confidentiality. Thus the research is to investigate factors from past findings that are commonly used for perceived privacy information model. The selected factors have been used to build a proposed model to protect the privacy of customer's sensitive information in financial institutions. The proposed model of the research would be a benefit for the financial institution to understand their staff knowledge in terms of privacy, of customer's sensitive information and behavior towards protecting the privacy of sensitive's customer information.

    Original languageEnglish
    Title of host publicationProceedings - 2019 International Conference on Computing, Electronics and Communications Engineering, iCCECE 2019
    EditorsMahdi H. Miraz, Peter S. Excell, Andrew Ware, Safeeullah Soomro, Maaruf Ali
    Place of PublicationPiscataway, NJ
    PublisherIEEE, Institute of Electrical and Electronics Engineers
    Pages203-207
    Number of pages5
    ISBN (Electronic)9781728121383
    DOIs
    Publication statusPublished - Aug 2019
    Event2nd International Conference on Computing, Electronics and Communications Engineering, iCCECE 2019 - London, United Kingdom
    Duration: 22 Aug 201923 Aug 2019

    Publication series

    NameProceedings - 2019 International Conference on Computing, Electronics and Communications Engineering, iCCECE 2019

    Conference

    Conference2nd International Conference on Computing, Electronics and Communications Engineering, iCCECE 2019
    Country/TerritoryUnited Kingdom
    CityLondon
    Period22/08/1923/08/19

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