Quang Trung Software City - The Largest Vietnamese Software Park

Trinh Thi Trung Vo, Narumon Sriratanaviriyakul, Mathews Zanda Nkhoma, Hiep Pham

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In 2000, the Vietnamese Government implemented the National Program for Promoting Application and Development of Information Technology for Industrialisation and Modernisation. As part of implementing the Government’s policy on the formation and development of the software industry, the Ho Chi Minh City People’s Committee decided to build Quang Trung Software City (QTSC) in October 2000. In order to manage and operate QTSC, this Committee also formed a professional organisation for IT park management, namely QTSC Development Company, a state-owned enterprise. QTSC Development Company launched its business in March 2001. Since 2001, QTSC has been regarded as the preferred investment destination for IT investors. Investments, focusing on software and IT services fields were developing rapidly in the area. By 2015, it was projected that this area would be fully filled.

In 2012, the City Council planned to expand QTSC for enhancing the economic sector and pursuing the 2010 National Strategy in Transforming Vietnam into an advanced ICT country by 2020. The QTSC Development Company was chosen to implement this expansion plan. One of the key aspects guiding the expansion plan was how this company could share its telecommunications infrastructure and human resources with newly established companies. In his role as the Chairman of this company, Mr. Chu Tien Dung considered a number of technical and human resource management issues to be addressed carrying out the plan. Firstly, Mr. Dung thoroughly evaluated the investment for telecommunications infrastructure for these new areas to ensure high quality telecom services for their potential customers. Additional investment issues to be considered included choosing technology and integrating between the current telecommunications infrastructure and future technologies. Finally, the hallenges of how to recruit and develop human resources to manage future QTSCs were examined. He thought about how to utilise the current QTSC’s staff in recruiting and training key personnel for these coming parks. He wondered what reward programs he needed to employ to attract these employees to work for these new parks that were outside this city.

These considerations were the key technical issues and human resource management challenges that needed to be addressed to guide the expansion to success. He intended to organise several executive meetings to discuss these matters before he retained a consulting group.
Original languageEnglish
Article number06
Pages (from-to)1-16
Number of pages16
JournalJournal of Information Technology Education: Discussion Cases
Publication statusPublished - 6 Sep 2013
Externally publishedYes


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