Abstract
Due to the rising competition between higher educational institutions, there is an increasing awareness of the importance of enhancing service quality to ensure the institutions continuous survival and success in the competitive market. However providing precise and adequate services to the customers from various backgrounds in the stakeholders list (e.g. faculty, student, parent, and employer) became great challenges to the higher educational institution nowadays. This paper empirically examines issues and some critical aspects
concerning the development of service quality measures for educational institution that include various members of stakeholders as customers. This paper is expected to give a better understanding of service quality’s improvement strategies in higher educational sector
concerning the development of service quality measures for educational institution that include various members of stakeholders as customers. This paper is expected to give a better understanding of service quality’s improvement strategies in higher educational sector
| Original language | English |
|---|---|
| Pages (from-to) | 87-100 |
| Number of pages | 14 |
| Journal | AIMS International Journal of Management |
| Volume | 6 |
| Issue number | 2 |
| Publication status | Published - May 2012 |
| Externally published | Yes |
| Event | Ninth AIMS International Conference on Management - Pune, India Duration: 1 Jan 2012 → 4 Jan 2012 http://www.icmis.net/aims-international/aims9/ |