Service Quality Offered by Academic and Administrative Staff During The APEX Period

I Ismail, H Haron, Malliga Marimuthu

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

[no abstract available]
Original languageEnglish
Title of host publicationUSM and the APEX Journey
Subtitle of host publicationGovernance, Performance, Human Resources and Service Quality
EditorsIshak Ismail, Hasnah Haron, Malliga Marimuthu
Place of PublicationMalaysia
PublisherPenerbit Universiti Sains Malaysia
Chapter5
Pages39-56
Number of pages17
ISBN (Electronic)978-983-861-871-7
ISBN (Print)978-983-861-621-8
Publication statusPublished - 2014
Externally publishedYes

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  • Cite this

    Ismail, I., Haron, H., & Marimuthu, M. (2014). Service Quality Offered by Academic and Administrative Staff During The APEX Period. In I. Ismail, H. Haron, & M. Marimuthu (Eds.), USM and the APEX Journey: Governance, Performance, Human Resources and Service Quality (pp. 39-56). Penerbit Universiti Sains Malaysia.