Social Media, Crisis Communication and Community-led Response and Recovery: An Australian Case Study

Melanie Irons; Douglas Paton; L Lester; J Scott; A Martin

Social Media, Crisis Communication and Community-led Response and Recovery: An Australian Case Study

Melanie Irons, Douglas Paton, L Lester, J Scott, A Martin

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper published in Proceedings › peer-review

Abstract

This paper discusses research being undertaken to explore and document an Australian case study of a Facebook page, “Tassie Fires – We Can Help” (TFWCH), which was created by a community member during a bushfire emergency in 2013. This project represents one of the first and most extensive insights into how a community-led social media page functions in a crisis situation. The page was used as a platform to inform the public and share information, provide a medium for users to ask for help or offer help, and to manage volunteers. This paper discusses the background to the case study.

Original language	English
Title of host publication	Proceedings of the Research Forum at the Bushfire and Natural Hazards CRC & AFAC conference
Editors	M. Rumsewicz
Place of Publication	Unknown
Publisher	Bushfire and Natural Hazards CRC
Pages	180-189
Number of pages	10
Publication status	Published - 2015
Event	Research Forum at the Bushfire and Natural Hazards CRC & AFAC conference - Wellington, New Zealand Duration: 2 Sep 2014 → 2 Sep 2014

Conference

Conference	Research Forum at the Bushfire and Natural Hazards CRC & AFAC conference
Period	2/09/14 → 2/09/14

Access to Document

http://www.bnhcrc.com.au/file/5735/download?token=ISVxnYk2

Cite this

Irons, M., Paton, D., Lester, L., Scott, J., & Martin, A. (2015). Social Media, Crisis Communication and Community-led Response and Recovery: An Australian Case Study. In M. Rumsewicz (Ed.), Proceedings of the Research Forum at the Bushfire and Natural Hazards CRC & AFAC conference (pp. 180-189). Bushfire and Natural Hazards CRC. http://www.bnhcrc.com.au/file/5735/download?token=ISVxnYk2

@inproceedings{9c9473f5a4c24ff98deaf84b563428a7,

title = "Social Media, Crisis Communication and Community-led Response and Recovery: An Australian Case Study",

abstract = "This paper discusses research being undertaken to explore and document an Australian case study of a Facebook page, “Tassie Fires – We Can Help” (TFWCH), which was created by a community member during a bushfire emergency in 2013. This project represents one of the first and most extensive insights into how a community-led social media page functions in a crisis situation. The page was used as a platform to inform the public and share information, provide a medium for users to ask for help or offer help, and to manage volunteers. This paper discusses the background to the case study.",

author = "Melanie Irons and Douglas Paton and L Lester and J Scott and A Martin",

year = "2015",

language = "English",

pages = "180--189",

editor = "M. Rumsewicz",

booktitle = "Proceedings of the Research Forum at the Bushfire and Natural Hazards CRC & AFAC conference",

publisher = "Bushfire and Natural Hazards CRC",

note = "Research Forum at the Bushfire and Natural Hazards CRC & AFAC conference ; Conference date: 02-09-2014 Through 02-09-2014",

}

Irons, M, Paton, D, Lester, L, Scott, J & Martin, A 2015, Social Media, Crisis Communication and Community-led Response and Recovery: An Australian Case Study. in M Rumsewicz (ed.), Proceedings of the Research Forum at the Bushfire and Natural Hazards CRC & AFAC conference. Bushfire and Natural Hazards CRC, Unknown, pp. 180-189, Research Forum at the Bushfire and Natural Hazards CRC & AFAC conference, 2/09/14. <http://www.bnhcrc.com.au/file/5735/download?token=ISVxnYk2>

Social Media, Crisis Communication and Community-led Response and Recovery : An Australian Case Study. / Irons, Melanie; Paton, Douglas; Lester, L et al.

Proceedings of the Research Forum at the Bushfire and Natural Hazards CRC & AFAC conference. ed. / M. Rumsewicz. Unknown : Bushfire and Natural Hazards CRC, 2015. p. 180-189.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper published in Proceedings › peer-review

TY - GEN

T1 - Social Media, Crisis Communication and Community-led Response and Recovery

T2 - Research Forum at the Bushfire and Natural Hazards CRC & AFAC conference

AU - Irons, Melanie

AU - Paton, Douglas

AU - Lester, L

AU - Scott, J

AU - Martin, A

PY - 2015

Y1 - 2015

N2 - This paper discusses research being undertaken to explore and document an Australian case study of a Facebook page, “Tassie Fires – We Can Help” (TFWCH), which was created by a community member during a bushfire emergency in 2013. This project represents one of the first and most extensive insights into how a community-led social media page functions in a crisis situation. The page was used as a platform to inform the public and share information, provide a medium for users to ask for help or offer help, and to manage volunteers. This paper discusses the background to the case study.

AB - This paper discusses research being undertaken to explore and document an Australian case study of a Facebook page, “Tassie Fires – We Can Help” (TFWCH), which was created by a community member during a bushfire emergency in 2013. This project represents one of the first and most extensive insights into how a community-led social media page functions in a crisis situation. The page was used as a platform to inform the public and share information, provide a medium for users to ask for help or offer help, and to manage volunteers. This paper discusses the background to the case study.

UR - http://www.bnhcrc.com.au/publications/biblio/bnh-1644

M3 - Conference Paper published in Proceedings

SP - 180

EP - 189

BT - Proceedings of the Research Forum at the Bushfire and Natural Hazards CRC & AFAC conference

A2 - Rumsewicz, M.

PB - Bushfire and Natural Hazards CRC

CY - Unknown

Y2 - 2 September 2014 through 2 September 2014

ER -

Social Media, Crisis Communication and Community-led Response and Recovery: An Australian Case Study

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