Students’ Perspective of Service Quality of Academic and Administrative Staff in the Pre-APEX Scenario

Malliga Marimuthu, I Ismail

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Original languageEnglish
Title of host publicationExcellence and Sustainability
Subtitle of host publicationUSM and the APEX Journey
EditorsOoi Keat Gin
Place of PublicationMalaysia
PublisherPenerbit Universiti Sains Malaysia
Volume1: The Road Ahead
ISBN (Print)978-983-861-552-5
Publication statusPublished - 2012
Externally publishedYes

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