Students’ Perspective of Service Quality of Academic and Administrative Staff in the Pre-APEX Scenario

Malliga Marimuthu, I Ismail

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationExcellence and Sustainability
Subtitle of host publicationUSM and the APEX Journey
EditorsOoi Keat Gin
Place of PublicationMalaysia
PublisherPenerbit Universiti Sains Malaysia
Chapter11
Volume1: The Road Ahead
ISBN (Print)978-983-861-552-5
Publication statusPublished - 2012
Externally publishedYes

Cite this

Marimuthu, M., & Ismail, I. (2012). Students’ Perspective of Service Quality of Academic and Administrative Staff in the Pre-APEX Scenario. In O. K. Gin (Ed.), Excellence and Sustainability: USM and the APEX Journey (Vol. 1: The Road Ahead). Penerbit Universiti Sains Malaysia.