Students’ Perspective of Service Quality of Academic and Administrative Staff  in the Pre-APEX Scenario

Malliga Marimuthu, I Ismail

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Original language	English
Title of host publication	Excellence and Sustainability
Subtitle of host publication	USM and the APEX Journey
Editors	Ooi Keat Gin
Place of Publication	Malaysia
Publisher	Penerbit Universiti Sains Malaysia
Chapter	11
Volume	1: The Road Ahead
ISBN (Print)	978-983-861-552-5
Publication status	Published - 2012
Externally published	Yes

Cite this

Marimuthu, M., & Ismail, I. (2012). Students’ Perspective of Service Quality of Academic and Administrative Staff in the Pre-APEX Scenario. In O. K. Gin (Ed.), Excellence and Sustainability: USM and the APEX Journey (Vol. 1: The Road Ahead). Penerbit Universiti Sains Malaysia.

@inbook{0f63b72f56b44cd4ae88b312b1c698b6,

title = "Students{\textquoteright} Perspective of Service Quality of Academic and Administrative Staff in the Pre-APEX Scenario",

author = "Malliga Marimuthu and I Ismail",

year = "2012",

language = "English",

isbn = "978-983-861-552-5",

volume = "1: The Road Ahead",

editor = "Gin, {Ooi Keat}",

booktitle = "Excellence and Sustainability",

publisher = "Penerbit Universiti Sains Malaysia",

address = "Malaysia",

}