The necessary alignment between technology innovation effectiveness and operational effectiveness

R SANTA, Mario Ferrer, Philip Bretherton, P HYLAND

    Research output: Contribution to journalArticle

    Abstract

    Organisations are increasingly investing in complex technological innovations such as enterprise information systems with the aim of improving the operations of the business, and in this way gaining competitive advantage. However, the implementation of technological innovations tends to have an excessive focus on either technology innovation effectiveness (also known as system effectiveness), or the resulting operational effectiveness; focusing on either one of them is detrimental to the long-term enterprise benefits through failure to achieve the real value of technological innovations. The lack of research on the dimensions and performance objectives that organisations must be focusing on is the main reason for this misalignment. This research uses a combination of qualitative and quantitative, three-stage methodological approach. Initial findings suggest that factors such as quality of information from technology innovation effectiveness, and quality and speed from operational effectiveness are important and significantly well correlated factors that promote the alignment between technology innovation effectiveness and operational effectiveness. � 2011 eContent Management.
    Original languageEnglish
    Pages (from-to)155-169
    Number of pages15
    JournalJournal of Management and Organization
    Volume15
    Issue number2
    Publication statusPublished - 2009

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