The Path Towards Healthcare Sustainability: The Role of Organizational Commitment

Choon Yi Goh, Malliga Marimuthu

Research output: Chapter in Book/Report/Conference proceedingConference Paper published in Proceedings

Abstract

The demand for quality healthcare service has been increasing due to consumer awareness on the importance of health and quality of life. The mushrooming of healthcare institutes has further forced these organisations to relook, design and formulate strategies that is able to fulfil not only customers’ but also other stakeholders’ demand. Hence, in order to stay competitive in the industry, healthcare institutes need to further ensure that proven strategies are sustained and continued in its implementation in long term until a better strategy is introduced. Past studies has indicated various dimensions that influence healthcare sustainability. These dimensions such as training and mentoring, leadership that leads to retention and satisfaction, effective management practices, the readiness to adapt, and the willingness to collaborate are related to human behaviours or attitudes. However, study on one of important human attitude, organisational commitment, and its role in healthcare sustainability is still lacking. This study tends to provide the basis that indicates the role of organisational commitment on healthcare sustainability. The study will provide a good platform in future study where an empirical study can be conducted.
Original languageEnglish
Title of host publicationService Imperatives in the New Economy
Subtitle of host publicationService Excellence for Sustainability
EditorsBoo Ho Voon, Jamil Hamali, Firdaus Abdullah, Corina Joseph, Siow Hoo Leong, Ung Hua Lau, Ellen Siew Mee Chung, Kui Choo Ng, Ai Kiat Teo
Place of PublicationKuching, Malaysia
PublisherElsevier
Pages587-592
Number of pages6
Volume224
DOIs
Publication statusPublished - 2015
Externally publishedYes
EventThe 6th International Research Symposium in Service Management - Kuching, Sarawak, Malaysia
Duration: 11 Aug 201515 Aug 2015

Conference

ConferenceThe 6th International Research Symposium in Service Management
Abbreviated titleIRSSM6
Period11/08/1515/08/15

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  • Cite this

    Goh, C. Y., & Marimuthu, M. (2015). The Path Towards Healthcare Sustainability: The Role of Organizational Commitment. In B. H. Voon, J. Hamali, F. Abdullah, C. Joseph, S. H. Leong, U. H. Lau, E. S. M. Chung, K. C. Ng, & A. K. Teo (Eds.), Service Imperatives in the New Economy: Service Excellence for Sustainability (Vol. 224, pp. 587-592). Elsevier. https://doi.org/10.1016/j.sbspro.2016.05.445