The Role of Communication in the Acquisition of High Performance Work System Organisations

Nazila Razi, Elizabeth More

Research output: Contribution to journal › Article › Research › peer-review

Abstract

This study examines the role of communication in the acquisition of a High Performance Work System (HPWS) environment where the employees have greater involvement, responsibility, and autonomy. An Australian telecommunications company that has recently been acquired was used as a case study. Drawing on data collected from both qualitative and quantitative methods confirms that effective and timely communication appears to contribute greatly and independently towards the success of the takeover of an HPWS organisation, by reducing employee stress and maintaining high levels of employee commitment and loyalty. In the acquisition of an HPWS environment, communication flow within the organisation is of paramount importance and considered as a highly critical contributing factor to the post-takeover performance. The results show that there is no evidence of negative impact
of the acquisition; in fact, some positive outcomes emerged.
Original languageEnglish
Pages (from-to)55-75
Number of pages21
JournalAustralian Journal of Communication
Volume37
Issue number1
Publication statusPublished - 2010
Externally publishedYes

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Communication
High performance work systems
Employees
Employee commitment
Autonomy
Responsibility
Qualitative methods
Quantitative methods
Critical factors
Employee loyalty
Telecommunications

Cite this

Razi, Nazila ; More, Elizabeth . / The Role of Communication in the Acquisition of High Performance Work System Organisations. In: Australian Journal of Communication. 2010 ; Vol. 37, No. 1. pp. 55-75.
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Razi, N & More, E 2010, 'The Role of Communication in the Acquisition of High Performance Work System Organisations', Australian Journal of Communication, vol. 37, no. 1, pp. 55-75.

The Role of Communication in the Acquisition of High Performance Work System Organisations. / Razi, Nazila; More, Elizabeth .

In: Australian Journal of Communication, Vol. 37, No. 1, 2010, p. 55-75.

Research output: Contribution to journal › Article › Research › peer-review

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AB - This study examines the role of communication in the acquisition of a High Performance Work System (HPWS) environment where the employees have greater involvement, responsibility, and autonomy. An Australian telecommunications company that has recently been acquired was used as a case study. Drawing on data collected from both qualitative and quantitative methods confirms that effective and timely communication appears to contribute greatly and independently towards the success of the takeover of an HPWS organisation, by reducing employee stress and maintaining high levels of employee commitment and loyalty. In the acquisition of an HPWS environment, communication flow within the organisation is of paramount importance and considered as a highly critical contributing factor to the post-takeover performance. The results show that there is no evidence of negative impact of the acquisition; in fact, some positive outcomes emerged.

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Razi N, More E. The Role of Communication in the Acquisition of High Performance Work System Organisations. Australian Journal of Communication. 2010;37(1):55-75.

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