The role of cross-functional teams on the alignment between technology innovation effectiveness and operational effectiveness

Ricardo Santa, Philip Bretherton, Mario Ferrer, C Soosa, Paul Hyland

    Research output: Contribution to journalArticle

    Abstract

    Organisations are increasingly investing in complex technological innovations, such as enterprise information systems, with the aim of improving the operation of the business, and in this way gaining competitive advantage. However, the implementation of technological innovations tends to have an excessive focus on either technology innovation effectiveness, or the resulting operational effectiveness. Focusing on either one of them is detrimental to long-term performance. Cross-functional teams have been used by many organisations as a way of involving expertise from different functional areas in the implementation of technologies. The role of boundary spanning actors is discussed as they bring a common language to the cross-functional teams. Multiple regression analysis has been used toidentify the structural relationships and provide an explanation for the influence of cross-functional teams, technology innovation effectiveness and operational effectiveness inthe continuous improvement of operational performance. The findings indicate that cross functional teams have an indirect influence on continuous improvement of operational performance through the alignment between technology innovation effectiveness and operationaleffectiveness. � 2011 Inderscience Enterprises Ltd.
    Original languageEnglish
    Pages (from-to)122-137
    Number of pages16
    JournalInternational Journal of Technology Management
    Volume55
    Issue number1/2
    Early online date29 Jul 2011
    DOIs
    Publication statusPublished - Jul 2011

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