This study examines the influence of servant leadership and interpersonal trust on organisational performance. It involves a questionnaire-based survey of employees from two financial institutions operating in Cyprus prior to the 2013 financial crisis. 186 usable questionnaires were subjected to a series of factor and correlational analyses using SPSS and the Analysis of Moment Structures graphics software. The results revealed three major findings. First, there is a positive and significant relationship between servant leadership and interpersonal trust. Second, the relationship between interpersonal trust and performance is positive, strong and significant. Finally, the results support that interpersonal trust mediates the relation between servant leadership and performance. Theoretical and practical implications of these findings are discussed and directions for future research are provided.
|Title of host publication||Proceedings of the 13th European Conference on Management, Leadership and Governance|
|Place of Publication||UK|
|Publisher||Academic Conferences and Publishing International Limited|
|Number of pages||10|
|Publication status||Published - 11 Dec 2017|
|Event||13th European Conference on Management, Leadership and Governance - University of London, London, United Kingdom|
Duration: 11 Dec 2017 → 12 Dec 2017
Conference number: 13th
|Conference||13th European Conference on Management, Leadership and Governance|
|Abbreviated title||ECMLG 2017|
|Period||11/12/17 → 12/12/17|
Politis, J., & Politis, D. (2017). The Role of Servant Leadership on Interpersonal Trust and Performance: The Mediating Influence of Interpersonal Trust. In M. Rich (Ed.), Proceedings of the 13th European Conference on Management, Leadership and Governance (pp. 382-391). Academic Conferences and Publishing International Limited.