The structure of hospitality: A cultural explanation of industrial diversity

Pascal Tremblay, John Houghton

    Research output: Contribution to journalArticle

    Abstract

    There are various ways to explain the structure of an industry and the organisational structures and forms within it. In this paper we explain organisational diversity in the hospitality industry with the cultural attributes of markets to be catered. An approach based on Grid-Group analysis is outlined and a basic model linking these dimensions to product strategy and organisational structure is suggested. Various domestic and outbound markets are contrasted in terms of their cultural attributes to determine whether the predictions of the theory about observable structures hold.
    Original languageEnglish
    Pages (from-to)327-346
    Number of pages20
    JournalInternational Journal of Hospitality Management
    Volume13
    Issue number4
    DOIs
    Publication statusPublished - Dec 1994

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