Transaction Processing An Industry Performance Analyser for Tourism (IPAT): Introducing an Information System into a Diverse Industry in Australia's Capital Territory

The case describes the development and implementation of a Web based application to manage the collection and analysis of business performance data in the tourism industry. The case initially focuses on challenges with the Industry Performance Analyser for Tourism (IPAT) and how this knowledge about past and potential systems failure was used when designing a new system. Attention to this part of the case will help build skills in describing logical specifications for information systems. The case is then concerned with project management challenges faced by the organisation when key people leave the project and a new management team is formed. The reader may be able to articulate strategies which enable information technology projects to become less dependent on the tacit knowledge of individuals or groups. Copyright � 2007 Idea Group Inc.