USM and the APEX Journey: Governance, Performance, Human Resources and Service Quality

I Ismail, H Haron, Malliga Marimuthu

Research output: Book/ReportBook

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Abstract

This book presents study of AURA-Governance which was conducted in 2011. It highlights the readiness of the Universiti Sains Malaysia’s community to gear up to the expectation of quality of APEX in terms of (1) governance, (2) performance, (3) human resources, and (4) service quality during the APEX period. This research is a follow-up study of the pre-APEX transformation process study which was documented as a book entitled Excellence and Sustainability USM and the APEX Journey, Volume 1: The Road Ahead. In this book, the research findings are reported in four separate sections and the data presented in well-built graph, chart and table to ease understanding of the readers.
Original languageEnglish
Place of PublicationMalaysia
PublisherPenerbit Universiti Sains Malaysia
Number of pages94
ISBN (Electronic)978-983-861-871-7
ISBN (Print)978-983-861-621-8
Publication statusPublished - 2014
Externally publishedYes

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